There are limits you should set when it comes to revising work you create for your customers. Customer service is obviously the number one concern of anyone working any home business. You want to make sure your customers are happy; after all, they are your bread-and-butter.
But how far should you go when offering your customers unlimited services? One of the biggest mistakes newbies make is offering customers unlimited rewrites. While this may seem the ideal form of customer service, it can backfire on you terribly.
Take for example the customer that pays you a deposit for a project you start together. A common example may be a sales letter. You are confident you will receive full payment. After all, you have your deposit, right?But after delivering the final product, the customer asks for a rewrite. Then another one. Then asks you to make a few more changes. Then has you wait several more weeks while he or she works on uploading your letter to their site to make sure it looks right.
You may end up getting your final payment months after you started the project, or worse, never.
My advice? If you do plan to offer any revisions or rewrites, limit them. Offer your customer one or at most, two rewrites based on an early draft of the project. Set a defined time frame for completing rewrites, and tell the customer exactly when payment is due. This may be 30 days after the start of the project together, or when you deliver your final product.
Be sure you make these terms clear and get them in writing. Otherwise you will have a long hard road ahead of you when it comes time to receive payment.
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